How do I start the refund process?

If you need a refund or a return refund, please contact our customer service first, and then refund after communication, because this is the fastest way to deal with it. The store customer service will arrange the best and fastest refund method for you, and inform you of the return address. Customer service will reply within 12 hours, please do not click refund or appeal by yourself, it will extend the return time.

We make it easy! Here you can process your return or exchange. Once customer service confirms it can be returned, you can return it to the return address for a full refund. All returns must be received within 30 days of the delivery date. Items must be unused and undamaged, with original labels and complete boxes, you can contact our WhatsApp or Email.

WhatsApp: +86 15625404315

Note: 1. All products must be returned in their original condition, unaltered and unused. 2. Provide the package's invoice/warranty card for the return process.
Without the above, returns will not be processed.

We will process the refund upon receipt of the product. Product must be in unused condition, original packaging with original label and invoice, or refund may not be possible.

Once the refund process is initiated, the amount will be refunded directly to your payment account in the same way as the transaction or by check

TSAR BOMBA WATCH is committed to ensuring that customers are fully satisfied with the products, safety and customer assistance available on our website. However, if you are not satisfied with the product, you can choose to return it.

We only provide genuine products and promise to respond to all inquiries within 24 hours. Men's watches come with a 30-day unconditional money-back guarantee from the date of purchase and a 2-year related problem warranty. Any defective parts related to quality issues during this period will be 100% refunded or replaced. Our priority is your satisfaction.


1. Do I need to pay for return shipping?

Usually, return shipping will be paid by us. Customers need to pay the shipping cost first and send the shipping proof to us for return. We will pay the shipping cost to the customer as soon as the watch is received. If the watch is returned due to customer damage, shipping will be paid by the customer.

2. Can I cancel my order?

Unfortunately, once shipped, we cannot cancel the order. However, once you receive the package, you can keep it or contact us for a return. To cancel an order that has not yet been shipped, please contact our customer service team as follows.


3. When can I get a refund?

1. Please note that we will refund the exact price of your purchase. Prices will be affected by additional discounts, promotions, coupon codes and TSAR BOMBA points applied at checkout.

2. Refunds will be made within 3 to 5 business days to the original card used to purchase the item, or you can choose to use online store credits. We do not accept refunds from other cards or different payment methods. Please note that it may take up to 7-10 additional business days for the payment to be processed before the refund is credited to your account.

3. If the value of the product remaining on your return order is less than $60, a $10 shipping fee will be deducted from the refund.

4. If you pay with Paypal, we will refund you on the day we receive the returned watch, and you will receive your refund on the day we initiate the refund

4. When will the exchange be shipped?

All items requiring replacement will be processed within three business days and sent via standard shipping. Please refer to estimated delivery time. Usually the same time it takes you to get your watch for the first time

5. I need a return or exchange, but it has been more than 30 days. what should I do?

For returns, please request a return within 30 days

If you want to return or exchange after 30 days policy, please contact for more information.

6. Where should I send my returns?

We do not accept unprocessed and first submitted returns.
Note: Please ensure that all returns are sent to the address below, otherwise it will affect your returns process.
US ,CA Return address:

Susie Liu
205 Simple
Irvine, CA 92620-2848
Tel: 949/7989897

European return address:

Name: Alexander Braun
Street: Edzardstrasse
House number: 4
Postcode: 26506
City: Norden
County: Lower Saxony
Land: Germany
Tel: 01746197658

7. Will there be a return handling fee for returns or exchanges?

There is no handling fee for returns; however, the customer is responsible for shipping costs.

8. How to check the status of my package

When we start shipping, we will send the tracking link to your mailbox, if you have any questions, please contact us.


Quality Services


· What is Buy with Prime and how does it work?

Buy with Prime allows millions of US-based Prime members to shop directly from participating online stores with the trusted experience you expect from Amazon—including fast, free delivery, an easy checkout experience,and returns on eligible orders. When you shop on you’ll see the Prime logo and delivery promise on eligible products, which signals the item is available for free delivery, as fast as next day, with free returns. By clicking the Buy with Prime button, you can check out by signing into your
Amazon account, which pre-populates your payment and shipping details on the checkout page. You will receive an order confirmation email after placing your order and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren’t a Prime member, you can sign up and start your 30-day Prime free trial today.

· How do I make a purchase using my Prime benefits on

When you decide to purchase a product using Buy with Prime on, you will be prompted to sign into your Amazon account. You can then complete your order using your preferred payment method stored in your Amazon account.

· Is this really the same delivery experience I’m familiar with as a Prime member?

Buy with Prime purchases offer the fast, free delivery and free returns on eligible products and a seamless checkout experience shoppers trust.

· Where can I check the status of my order?

You can check your order status by clicking on the link in your shipment confirmation email, which will bring you to your order details page on For Buy with Prime purchases, you can’t see or track orders on your orders page or in the Amazon mobile app.

· What is the Buy with Prime Return Policy?

Some Buy with Prime orders are eligible for return. To start a return, view your order status from the link in the email you received after you placed your order. You'll be able to begin the return process and print a USPS return label. For eligible orders, you will receive a full refund as long as the returned items are in resellable condition and returned within the return window. If you have questions about return eligibility or the return process, contact us using the General Inquiry form.

Buy with Prime orders are covered by the Amazon Pay A-to-z Guarantee.

· Who do I contact for issues or questions regarding my order?

If you have any questions or experience any issues with your Buy with Prime order, contact us here. You'll receive an order confirmation email with a link to see your order status and how to contact

· Do I have to be a Prime member to use Buy with Prime?

Yes, you must be a Prime member to purchase products using Buy with Prime on When you click on the Buy with Prime button, you will be prompted to sign in to your Amazon account, and your order will be processed using your preferred payment and shipping information stored in your Amazon account.

· How do I initiate are turn for Buy with Prime purchases?

To initiate a return for an eligible product purchased using Buy with Prime, click on the link in the order confirmation email to go to your order details page. From there, you will be able to select the item(s) that you want to return and print a return shipping label. Then drop off your package at your local USPS location. Note that Buy with Prime purchases cannot be returned using other carriers besides USPS and
may not be dropped off at Amazon locations such as Amazon Lockers, Whole Foods, or Amazon Go. You can verify the return eligibility of your purchase by visiting the Return Policy page.

· How long does it take for me to get a refund?

For eligible orders, you’ll receive a refund once the item is dropped off and scanned at a USPS location. Otherwise, the refund will be processed once the item is received and reviewed at our fulfillment center. It could take up to seven business days for the refund to show up in your account.

· Can I use Amazon gift cards,promotional discounts offered by, or points when I use Buy with Prime?

Buy with Prime orders can only be placed and shipped within the US.

· What happens if my order is late?

Most packages arrive on time, but orders sometimes show up after the estimated delivery date. Possible reasons for late
delivery include:

  • Incorrect address
  • Missing apartment, building, floor, or unit number
  • Severe weather conditions
  • Other carrier-related delays

If you do not receive your order in the anticipated timeframe, we recommend that you do the following:

From your order confirmation email, click through to the order details page to check the status of your order. Your shipment confirmation email will also include a link to track your package.

On the order details page, you can confirm your shipping address.

Wait 48 hours to allow for unexpected delays.

· How is sales tax determined?

The amount of sales tax charged on your orders depends on multiple factors, including the type of item purchased and your delivery address. The tax rate is the combined state and local rates associated with your address. For example, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if it is delivered to another state. Sales tax is calculated and charged at the time you place the order.